Technical Support for End Users
Because things don't always go the way you expect
Our Website solutions and the Admissions Packet Management System (APMS) are
designed from the ground up to provide reliable, easy-to-use services to
end users in Long Term Care. But sometimes, things just don't go the way a user expects.
The cause could be a network outage from an Internet Service Provider, an expired login,
a database glitch—or any of a hundred other faults that are sometimes not under the direct
control of the user, or of ExceLTC™. In these circumstances, it's nice to have a qualified resource
handy with the skills necessary to diagnose the problem quickly and accurately, and either fix the problem or
steer you toward the right solution.
We don't point fingers. Our job is to help get the problem resolved and return our customer to full
working productivity as soon as possible—and we don't mind helping other companies identify and
troubleshoot a failure even if it's outside the scope of our systems.
With a dozen years of experience and a proven track record of exceptional customer support, ExceLTC and its parent company,
Black Pike Software Services LLC, stands ready to provide help when you need it most.