Technical Support for End Users

Because things don't always go the way you expect

Our Website solutions and the Admissions Packet Management System (APMS) are designed from the ground up to provide reliable, easy-to-use services to end users in Long Term Care. But sometimes, things just don't go the way a user expects.

The cause could be a network outage from an Internet Service Provider, an expired login, a database glitch—or any of a hundred other faults that are sometimes not under the direct control of the user, or of ExceLTC™. In these circumstances, it's nice to have a qualified resource handy with the skills necessary to diagnose the problem quickly and accurately, and either fix the problem or steer you toward the right solution.

We don't point fingers. Our job is to help get the problem resolved and return our customer to full working productivity as soon as possible—and we don't mind helping other companies identify and troubleshoot a failure even if it's outside the scope of our systems.

With a dozen years of experience and a proven track record of exceptional customer support, ExceLTC and its parent company, Black Pike Software Services LLC, stands ready to provide help when you need it most.

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to receive password via email.
Note: When password retrieval is requested, it is sent only to the valid email address on record for the User name provided.

If you do not receive your password but believe you should have access to the APMS, or if you need your password reset to one of your own choosing, please request assistance via email from

A Proven Solutions Provider
For more than a decade, ExceLTC's parent company, Black Pike Software Services LLC, has provided unique solutions to business problems for clients in healthcare and hospitality. Our solutions help differentiate our clients from their competitors.
Affordable Web Hosting—with Email
The solutions we provide demand the best in hosting, both in terms of bandwidth and reliability. We have a long-term (12-year) relationship with one of the world's top-tier hosting providers. We leverage the flexibility and cost-effectiveness of the Cloud, and can comfortably accommodate Web hosting and email.
Top-tier customer support
In the heat of battle, when time is of the essence and there is just no room for last-minute problems, ExceLTC™ delivers the technical support its clients demand. During the Admissions Packet preparation process, Customer Support stands ready to provide help before simple problems escalate into crises.